Payments Manager

Location: Hanger Lane - West London

Hours of Work: Mon - Fri 9am - 5:30pm or 10am - 6:30pm

Contract Type: Permanent

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Payments Manager


With more than 60 years of history in the bag, ours is a brand with an impressive heritage. Style is well and truly in our blood. As well as UK and Ireland, we are represented globally through our stores in Western Europe, Eastern Europe, Middle East and Asia. Our E-commerce business is helping to set the trend globally, shipping to 125 countries whilst also growing our presence on the world’s leading digital fashion marketplaces.

Our people make all the difference. Just as the River Island name pulls customers in off the high street and inspires them to buy online, our employer brand turns the heads of talented people, inspiring them to join, stay and grow with us.


We have an exciting opportunity for a Payments Manager within our multi-channel Fraud and Payments team.

Reporting to the Global Fraud & Payments Manager, you will be responsible for leading and managing the Payments team. The team work alongside the Fraud and Insights & Data-Mining teams and together make up the Fraud & Payments team.

As Payments Manager, you will play a key role in maximising sales and profit through delivering timely and effective payments insights and analysis to support new and existing Business initiatives.

This role is a great opportunity for a strong people manager with a background and interest in consumer payments and proven experience in data analysis and use of database/ analytical tools.

Key Responsibilities:

  • Effective team performance management and talent development
  • Develop and deliver effective payments analytical capabilities, including monitoring, reporting & dashboards with actionable insights across our E-Comm and store channels
  • Ensure key KPIs, projects and initiatives are reported on and all payment issues are investigated in a timely manner
  • Proactively identify ways to increase Customer conversion and sales through existing payment methods/ processes and by proposing new functionality
  • Investigate requirements and opportunities with PSD2, implement changes and ensure full visibility & monitoring of impact through detailed reporting
  • Lead and support payment projects and initiatives through testing and providing subject matter expertise
  • Work with and engage key Business partners and stakeholders to promote the overall Business strategy
  • Ensure maximum value from Payment provider partnerships through a collaborative approach, to leverage collective knowledge and experience and deliver innovative, effective solutions

Typical working hours will be Monday to Friday 09:00-17:30 or 10:00-18:30. Due to the nature of the role, a flexible approach is required to support Business needs and support may be needed out of hours support for any P1 issues impacting payments.

WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!

The ideal candidate should be:

  • An excellent people manager who leads by example and is able to provide direction, coaching
  • and motivation to bring out the best in others
  • Able to thrive in a fast-paced, challenging environment and think on their feet
  • Able to see the ‘whole picture’ and recognise the impact of activities across the Business
  • Able to engage effectively at all levels, with excellent verbal and written communication skills
  • Able to define, structure and prioritise workload for themselves and others, with the flexibility
  • and capability to change when required
  • Able to display a high degree of confidentiality and discretion

The ideal candidate should demonstrate the following:

  • Advanced data analysis and Excel skills, including a working knowledge of SQL and VBA
  • Confidence using tools to extract data and create databases as required
  • Ability to analyse payments data and identify payment conversion opportunities
  • Ability to interpret and translate data into actionable Business insights for different audiences
  • Be technically-minded with strong problem-solving skills to deliver a solution-oriented approach
  • Excellent attention to detail, accuracy and data integrity
  • Previous experience working in a consumer-facing (B2C) environment for an E-Commerce/ multi-channel Merchant
  • Be focused on Customer experience and have an understanding of the global online payment market and the risk and benefits associated with different payment methods
  • Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations
  • An understanding of PSD2 and SCA and the impact on Customer behaviour and conversion
  • Have a keen interest and up to date knowledge of the latest payment trends and technologies
  • Be highly organised, with an ability to prioritise own and others’ workload and deliver to deadlines


If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

You will be working with industry experts who are passionate about our brand and really know their stuff. They are focused on ensuring they deliver this knowledge to their team to support with their development with the business. What better way to learn and develop your career than alongside someone who has been there and done it themselves!

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from Summer and Christmas parties, bake offs, and lots of charity events!

WE LOOK OUT FOR ONE ANOTHER…and in doing so, we provide great benefits for our employees

  • 50% discount
  • Pension scheme
  • On-site gym
  • On-site staff shop
  • Subsidised canteen
  • Free onsite parking
  • RI Perks at Work
Apply now
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